Apple on Wednesday announced Self Service Repair is now available, providing repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store. Self Service Repair is available in the US and will expand to additional countries — beginning in Europe — later this year.
The new online store offers more than 200 individual parts
and tools, enabling customers who are experienced with the complexities of
repairing electronic devices to complete repairs on the iPhone 12 and iPhone 13
lineups and iPhone SE (3rd generation), such as the display, battery, and
camera. Later this year the program will also include manuals, parts, and tools
to perform repairs on Mac computers with Apple silicon.
To start the Self Service Repair process, a customer will
first review the repair manual for the product they want to repair by visiting
support.apple.com/self-service-repair. Then, they can visit the Apple Self
Service Repair Store and order the necessary parts and tools.
Every genuine Apple part is designed and engineered for each
product, and goes through extensive testing to ensure the highest quality,
safety, and reliability. The parts are the same ones — at the same price — as
those available to Apple’s network of authorized repair providers. For certain
repairs, customers will receive a credit when returning a replaced part for
recycling.
The Apple tools available to customers on the Self Service
Repair Store are the same as used by Apple’s repair network. They are custom
designed to help provide the best repairs for Apple products, and are
engineered to withstand the rigors of high-volume, professional repair
operations where safety and reliability are the utmost priority. The
high-quality tools offered through Self Service Repair include torque drivers,
repair trays, display and battery presses, and more.
Apple will offer tool rental kits for $49, so that customers
who do not want to purchase tools for a single repair still have access to
these professional repair tools. The weeklong rental kits will ship to
customers for free.
Self Service Repair is part of Apple’s efforts to further
expand access to repairs. For the vast majority of customers who do not have
experience repairing electronic devices, visiting a professional repair
provider with certified technicians who use genuine Apple parts is the safest
and most reliable way to get a repair.
Over the past three years, Apple has nearly doubled the
number of service locations with access to genuine Apple parts, tools, and
training, including more than 3,000 Independent Repair Providers. A global
network of more than 5,000 Apple Authorized Service Providers supports more
than 100,000 active technicians. As a result, in the US, eight out of 10 Apple
customers are located within 20 minutes of an authorized service provider.
Also today, Apple published a paper, “Expanding Access toSafe, Reliable, and Secure Service and Repair,” which details Apple’s approach to designing long-lasting products and increasing access to repairs.
0 comments:
Post a Comment