The Award underscores the Bank’s commitment to customer
service even as it joins other global brands to celebrate the 2022 Customer
Service Week, themed “Celebrating Service”.
As part of activities to mark this year’s Customer Service
Week across its over 200 branches nationwide, the Bank rolled out several
initiatives aimed at engaging staff in the frontline of customer service
touchpoints as well as rewarding loyal customers.
The Managing Director of Unity Bank Plc, Mrs. Oluwatomi
Somefun stated that “the customer remains the most important part of our
business and this year’s theme “Celebrating Service” affords us the great
opportunity to appreciate our staff that has kept faith with our fundamental
objectives of customer care and quality service delivery.
“As we celebrate, we will keep making improvements to
enhance our customer care and engagement channels in order to produce the best
possible customer experience”.
According to the Unity Bank boss, “the Bank has, as a matter
of priority, been investing in initiatives to expand digital channels designed
to enable us to become more responsive, increase interactivity and qualitative
interface with our customers.
To drive convenient, secure banking, the lender has, over
the past six years, maintained a strategic focus on technological deployment to
boost access to financial services, leading to the launch of several digital
products such as the USSD banking *7799# in local languages, anti-fraud USSD
channel, *7799*9# and mobile banking solution, UniFi which have boosted
customers’ access to the Bank’s services, while facilitating convenience and
security.
Also speaking, the Chief Customer Service Officer of Unity
Bank, Mrs. Titilayo Abraham said the Bank is constantly guided by its vision to
become the retail bank of choice and that has so far informed its deliberate
focus on prioritising superior customer engagement whilst nurturing our people
consistently to live up to the demands of providing exceptional and
professional customer service at all times.”
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