An Australian cyber regulator on Thursday said it has demanded Twitter explain its handling of online hate as the microblog has become the country's most complained-about platform since new owner Elon Musk lifted bans on a reported 62,000 accounts.
The demand builds on a campaign by the eSafety Commissioner
to make the website more accountable after Musk, one of the world's richest
people, bought it for $44 billion in October with a promise to restore its
commitment to free speech.
The regulator has already called on Twitter to detail its
handling of online child abuse material which it said has picked up on the
website since Musk's takeover and subsequent job losses, including content
moderation roles.
Commissioner Julie Inman Grant said she has sent a legal
notice to Twitter demanding an explanation after one-third of all complaints
she received about online hate concerned Twitter, even though the platform has
far fewer users than TikTok or Meta's Facebook and Instagram.
"Twitter appears to have dropped the ball on tackling
hate," Inman Grant said in a statement, which noted that the platform had
reportedly reinstated 62,000 banned accounts since Musk's takeover, including
high-profile accounts of individuals who espouse Nazi rhetoric.
"We need accountability from these platforms and action
to protect their users, and you cannot have accountability without transparency
and that's what legal notices like this one are designed to achieve," she
said.
Twitter must respond to the eSafety Commissioner within 28
days or face a fine of nearly A$700,000 ($473,480) per day. It declined to
comment when contacted by Reuters.
The demand comes as Australia approaches a referendum this
year on whether to recognise Indigenous people in the constitution, prompting
an increasingly intense debate about race.
Prominent indigenous television host Stan Grant had cited
targeted abuse on Twitter when he announced a break from the media last month,
the commissioner noted.
Specialist broadcaster National Indigenous Television also
said it was taking a break from Twitter due to "the racism and hate that
we experience every day on this platform", it said in a tweet last month.
Inman Grant said her letter called for Twitter to explain
its impact assessments when reinstating banned accounts, how it engaged with
communities who were subject to online hate, and how it was enforcing its own
policies which ban hateful conduct. -Reuters