9 Payment Service Bank (9PSB), Nigeria's premier digital payment service bank focused on promoting financial inclusion, recently commemorated the 2024 Customer Service Week under the theme "Above and Beyond." The event included the acknowledgment of top-performing Service Location Partners, an educational webinar for staff and partners, and various cultural activities that emphasized the bank's commitment to delivering exceptional customer service.
This week-long celebration, held from October 7th to 11th, brought together organizations globally to honor the vital contributions of customers and partners in achieving business success.
During the closing ceremony at the bank's headquarters in Lagos, Chief Executive Officer and Managing Director Branka Mracajac emphasized the importance of this year's theme, which reflects 9PSB's mission to offer superior banking services.
“We are proud to join organizations around the world in expressing our heartfelt gratitude to our customers and Service Location Partners for their steadfast support and loyalty,” Mracajac stated. “Our commitment to going ‘above and beyond’ is reflected in our innovative and tailored banking solutions. Our customer experience team is dedicated to ensuring that every interaction is positive and fulfilling.
Mracajac further remarked, “Today, we honour our customers and recognize our exceptional partners whose contributions have been integral to our success. Your efforts are invaluable, and we remain committed to delivering quality and outstanding service as we collectively strive to bridge the financial inclusion gap through our mission to Bank9ja.’”
