In an interview with the News Agency of Nigeria (NAN) during a tree planting event in Gwagwalada on Monday, Mr. Osazuwa Igbinoba, the Bank’s Divisional Head for Abuja, emphasized the importance of strong customer relationships.
”You can produce all the beautiful products, have a wonderful platform but if there is no relationship between you and the customers, then you will have issues.
”This is why over time, in spite of the issues we have transited through as a bank, we still maintain our customers.
”We have even grown our market share and with resilience, we are still standing.
”We want to make sure that we provide that digital platform where our customers are able to carry out seamless transactions without any problems,” he added.
Igbinoba highlighted the bank's commitment to various Corporate Social Responsibility (CSR) initiatives, including programs aimed at educating and empowering the girl-child to promote hygiene and education.
Additionally, he mentioned the bank's efforts to support micro, small, and medium enterprises (MSMEs) by facilitating easier access to financing and loans, thereby reducing barriers for small businesses.
”’It is not just doing CSR, it is making sure that there are results.” he remarked.
He reassured customers that the bank will continue to enhance its digital platforms to facilitate hassle-free transactions.