This renewed commitment came as the Comptroller General of the Service (CGIS), Kemi Nanna Nandap, declared open the 2025 SERVICOM Customer Service Week in Abuja on Monday.
Nandap said the Service was firmly on an “irreversible path of reform, modernization, and transparency,” aligning with President Bola Ahmed Tinubu’s Renewed Hope Agenda. The event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations,” provided a platform for personnel to recommit themselves to professionalism, timeliness, and courtesy in service delivery.
“The Nigeria Immigration Service must not only meet expectations but exceed them,” Nandap stated. “Every passport issued, every permit processed, and every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers.”
Reflecting on the reforms initiated since her assumption of office in 2024, Nandap said she had challenged officers to “go back to the drawing board” to address practices that had tainted the Service’s reputation.
According to her, the directive led to far-reaching changes, including the automation of passport processing, the introduction of contactless systems to reduce physical interactions, and the deployment of e-gates and body cameras at airports to promote transparency and enhance border security.
She added that intensified sensitization campaigns and renewed anti-corruption drives have begun yielding results, citing improved national performance ratings and commendations received by the NIS in recent government reviews.
“This celebration is not for fanfare,” Nandap emphasized. “It is a solemn call to renew our pledge of service and institutionalize transparency, courtesy, and excellence as our standard culture.”
The CGIS expressed appreciation to President Tinubu and the Minister of Interior, Dr. Olubunmi Tunji-Ojo, for their support, noting that the reforms under the Renewed Hope Agenda had significantly curbed corrupt practices and elevated professionalism within the Service.
Earlier, the Special Assistant to the CGIS on SERVICOM and Reform Champion, Deputy Comptroller of Immigration Muhammad Awwal Abubakar, described the Customer Service Week as “a call to reflection, action, and renewal.”
He stressed that the global theme, “Mission Possible,” challenges public institutions to view obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people,” Abubakar said. “Our duty is to ensure that every interaction with the NIS leaves citizens and travelers confident in our integrity and efficiency.”
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, showcasing innovation, best practices, and the Service’s ongoing transformation agenda.