The Executive Vice Chairman
(EVC) of the Nigerian Communications Commission (NCC), Prof. Umar Danbatta, has
commended leading telecommunications services provider, Airtel Nigeria, for
rolling out an innovative customer service programme to engage, delight and
obtain feedback from telecommunications consumers.
Speaking during the Airtel
Customer Forum, yesterday, at the BON Hotel in Abuja, the EVC who was
represented by the Director, Policy and Competition, NCC, Mohammed .C.
Babajika, said he was pleased that Airtel Nigeria is complementing the NCC’s
consumer outreach initiative by organizing strategic consumer fora to engage
consumers, resolve their queries, obtain vital feedback and also proactively
improve customer experience.
“The NCC commends Airtel
Nigeria for initiating the Airtel Customer forum. It is, indeed, a good
innovation and we urge Airtel to take the platform to more locations including
remote areas across the country. We also encourage Airtel to continue to roll
out more services, including 5G.” he said.
Also speaking at the event,
the Chief Executive Officer and Managing Director of Airtel Nigeria, Segun
Ogunsanya, who was represented by Emeka Oparah, Director, Corporate
Communications & CSR, said Airtel is passionate about improving the service
experience of all its customers.
“For all of us at Airtel
Nigeria, this evening is very special for several reasons. First, it defines
our very essence as a customer-centric organization – customer-centricity is
embedded in our DNA. At Airtel, we are intensely interested in partnering with all
our esteemed customers and also helping them realize and fulfill your dreams
and aspirations.
“We have themed this event, ‘It’s All About You,’ because we
understand that our customers are the reason why we are in business. We also
take seriously our singular mandate of exceeding the expectation of our
customers. We are committed to serving our customers better and we will stop at
nothing in providing relevant, innovative and customized services as well as a
bouquet of value offerings that will empower them to succeed in their professional
and personal lives.”
Director, Customer
Experience, Airtel Nigeria, Veronica Onoja, assured the audience that Airtel
values feedback and it will continue to create more channels to obtain feedback
from its key stakeholders.
The highlight of the event
was the feedback session, which afforded all the customers an opportunity to
share their recommendations and suggestions as well as express grievances.
The event was attended by
several top personalities including Former Minister of Information and
Communications, Frank Nweke Jnr.; Deputy Senate Leader, Senator Ajayi Borofice
and the Director-General, National Regulatory Lottery Commission (NLRC),Mr.
Lanre Gbajabiamila, among several others.