- Since the start of the Joint Commercial Agreement in May 2017, the airlines have carried more than 22 million customers between the U.S. and Mexico.
- During May 2021, both carriers will operate approximately 3,800 flights, an 86 percent recovery compared to the same period in 2019.
Despite the challenges posed by the pandemic, both airlines
have never stopped working to offer a seamless customer experience throughout
the entire travel journey – from developing safety and cleanliness protocols
and measures to protect the health of customers and employees through the Delta
CareStandard and Aeromexico’s Health and Sanitization Management System, to
working together to ensure that our customers have the digital resources they
need as they navigate new requirements for international travel.
For the onboard experience, the airlines have been working
together to enhance and align the in-flight service offering by identifying and
putting in place procedures that enable flight attendants to provide
standardized services on board. In addition, Aeromexico is offering a new
exclusive menu in its premium cabin inspired by Delta’s selections on flights
between the U.S. and Mexico, resulting in a world-class menu and experience
customers can enjoy whether they travel in First Class on Aeromexico or Delta.
“While the past 12 months have been challenging, Delta and
Aeromexico have never wavered in our commitment to continually enhance the
experience and offer the best service and network for our joint customers when
traveling between the U.S. and Mexico,” said Alain Bellemare, E.V.P. and
President-International. “Together, we will continue to innovate and offer
products and services that will provide our customers with a truly seamless
customer experience, so they can sit back, relax and enjoy their return to the
skies.”
Delta and Aeromexico’s joint efforts to offer a
comprehensive and aligned travel experience have gone beyond their inflight
services, so that customers can now:
- Purchase tickets for branded products in all of Delta and Aeromexico’s booking channels.
- Reserve their seats and check-in via the Fly Delta or Aeromexico app.
- Take advantage of free messaging onboard through the onboard Wi-Fi.
- Enjoy consistent checked and hand luggage policies.
“We do not only celebrate four years of our JCA with Delta,
but also working with a dedicated team focused on offering a cutting-edge
service to our joint customers in the transborder market. Over the last year,
we have navigated through the pandemic working closer together and sharing best
practices to help us recover at a steady pace. It is a positive step that we
will operate approximately 3,800 flights this month, an 86 percent recovery
compared to the same period in 2019,” said Nicolas Ferri, Aeromexico’s Chief
Commercial Officer.
Both carriers have also worked on tailor-made initiatives
for corporate travelers, including the Corporate Priority program that offers
consistent benefits around the world. These benefits include Check-in
Recognition and priority service recovery, among others.
Delta and Aeromexico continue working together to be an even
stronger alliance that benefits more customers, offering a combined network of
more than 40 popular business and leisure routes between the U.S. and Mexico
from their main hubs, connecting more customers per day to more destinations in
Mexico via the Mexico City hub than any other carrier, and offering the most
service in the largest New York and Los Angeles markets. The airlines also are
operating 40 percent more capacity to popular Mexico beach destinations than in
2019, and will resume important business routes, with Mexico
City-Minneapolis/St. Paul having restarted on May 5, while Mexico City-Austin
and Mexico City-Dallas will relaunch on July 1.
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