Olufemi Adeyemi
Apple on Wednesday said it will for the first time start selling spare parts and tools to the general public to perform their own repairs on some iPhone handsets and Mac computers.The Self Service Repair programme comes after years of
pressure from consumer groups have resulted in Apple providing greater access
to repair manuals and genuine parts.
In 2019, Apple started a programme where independent repair
shops can buy its parts, tools, and manuals. Apple said there are now 2,800
independent shops in its programme in addition to its 5,000 directly authorised
repair providers.
Available first for the iPhone 12 and iPhone 13 lineups, and
soon to be followed by Mac computers featuring M1 chips, Self Service Repair
will be available early next year in the US and expand to additional countries
throughout 2022. Customers join more than 5,000 Apple Authorized Service
Providers (AASPs) and 2,800 Independent Repair Providers who have access to
these parts, tools, and manuals.
The initial phase of the program will focus on the most
commonly serviced modules, such as the iPhone display, battery, and camera. The
ability for additional repairs will be available later next year.
“Creating greater access to Apple genuine parts gives our customers
even more choice if a repair is needed,” said Jeff Williams, Apple’s chief
operating officer. “In the past three years, Apple has nearly doubled the
number of service locations with access to Apple genuine parts, tools, and
training, and now we’re providing an option for those who wish to complete
their own repairs.”
Apple builds durable products designed to endure the rigors
of everyday use. When an Apple product requires repair, it can be serviced by
trained technicians using Apple genuine parts at thousands of locations,
including Apple (in-store or by mail), AASPs, Independent Repair Providers, and
now product owners who are capable of performing repairs themselves.
Self Service Repair
To ensure a customer can safely perform a repair, it’s
important they first review the Repair Manual. Then a customer will place an
order for the Apple genuine parts and tools using the Apple Self Service Repair
Online Store. Following the repair, customers who return their used part for
recycling will receive credit toward their purchase.
The new store will offer more than 200 individual parts and
tools, enabling customers to complete the most common repairs on iPhone 12 and
iPhone 13.
Self Service Repair is intended for individual technicians
with the knowledge and experience to repair electronic devices. For the vast
majority of customers, visiting a professional repair provider with certified
technicians who use genuine Apple parts is the safest and most reliable way to
get a repair.
Expanded Access to Apple Repairs
In the past three years, Apple has nearly doubled the number
of service locations with access to Apple genuine parts, tools, and training,
including more than 2,800 Independent Repair Providers. The rapidly expanding
Independent Repair Provider program originally launched in the US in 2019 and
has since grown to more than 200 countries, enabling independent repair shops
to access the same training, parts, and tools as other Apple Authorized Service
Providers.
In addition, Apple continues to offer convenient repair
options for customers through its global network of over 5,000 AASPs that help
millions of people with both in- and out-of-warranty service for all Apple
products.
By designing products for durability, longevity, and increased repairability, customers enjoy a long-lasting product that holds its value for years. Apple also offers years of software updates to introduce new features and functionality.
0 comments:
Post a Comment