The newly upgraded internet banking has been fully equipped
to provide a new digital experience to customers as the bank has invested in
cutting edge technology to achieve this with attention to the smallest detail.
UBA’s Group Managing Director/Chief Executive Officer,
Kennedy Uzoka, who gave insight on the new internet banking system, explained
that as always, UBA remains committed towards prioritising customers, which is
why the bank has gone the extra mile in conceptualising an outstanding service,
with countless benefits and features designed to give its esteemed customers
increased control and accessibility to carry out their transactions with ease.
As a key part of the new features, he said the application
has been loaded with security elements to protect all financial transactions on
the bank’s platform and is securely focused on the ultimate customer
experience.
Speaking specifically about the internet Banking payment
system, the GMD explained that it is the best in its class and was designed
with multiple-factor authentication security features, which makes it extremely
difficult to hack. He, however, advised customers not to divulge personal
information to third parties, in order to keep the line of transaction fully
protected on the part of the customer.
“The new Internet banking comes with a lot of features that
are engaging for customers and have made banking transactions a lot easier,
while easily addressing customers’ needs, through inbuilt emerging technologies
like Artificial Intelligence (AI),” Uzoka said.
He listed some of the upgraded features to include transfer
of money from UBA account to other UBA accounts, sending money to saved
beneficiaries, card-less withdrawal for self and for third party, personal
financial management and so much more.
“Mobile technology is our strategy in UBA, and we have
devoted a lot to ensure that we are able to deliver banking services using a
web system that is unparalleled across the globe”, Uzoka explained.
Also speaking on the new digital experience, Group Head,
Digital Banking, Kayode Ishola, said the new internet banking is the customers’
personal finance manager built with a distinctive user interface that will
change the face of banking, adding that the internet banking has been designed
as multilingual and multi-currency Web payment system to address the needs of
all categories of UBA customers, irrespective of their education and tribe,
either for Individual customers or SME customers.
He disclosed that the new Internet banking runs concurrently
in the 20 countries of UBA’s operation, interacting in the different languages
and cultures in line with the specific needs and regulation of the country in
focus, adding that it is sleek and trendy with a seamless user interface and
can also speak to the specific country where it is being used.
“Interestingly, we have worked towards creating behavioural
insight for our customers and working around this to address the real needs of
our customers using the Omni channel platform and running on our open digital
platform, which is very interactive and armed with lifestyle services,” Ishola
explained.
United Bank for Africa Plc is a leading Pan-African
financial institution, offering banking services to more than twenty-one
million customers, across over 1,000 business offices and customer touch
points, in 20 African countries.
With presence in the United States of America, the United
Kingdom and France, UBA is connecting people and businesses across Africa
through retail; commercial and corporate banking; innovative cross-border
payments and remittances; trade finance and ancillary banking services.
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