The Uber customers will be able to access a breakdown of
their average ratings in the Uber app's new privacy centre, which will be
available to customers globally starting from Wednesday.
"You'll see how many drivers gave you a stellar 5-star
rating, how many handed out the dreaded single star, and everything in
between," said Zach Singleton, Privacy Product Manager at Uber.
The ratings breakdown is available to all Uber users right
in the Privacy Centre, which can be accessed by logging into their account
online or in the app.
Steps to check ratings:
- To access the Privacy Center and ratings breakdown in the app,
- Tap privacy and then Privacy Center in Setting app.
- Swipe to the right and click on the "would you like to see a summary of how you use Uber" tile
- Then scroll down to the "browse your data" section and tap on "View my ratings" to see the breakdown.
In addition to viewing your ratings, users can also review
their past trip information, payment details, control marketing preferences and
more in the Privacy Centre, said Uber.
According to Uber, both riders and drivers have the ability
to rate one to five stars on a trip and your rating is the average of your last
500 trips.
If you want to help improve your rating, drivers have shared
some of the top reasons they hand out fewer stars.
"Drivers shouldn't have to clean up after you. Always
make sure to take your trash and any other belongings with you. Don't leave a
mess behind," said Uber.
Studies show that unbuckled passengers in the back seat can
put the driver at greater risk of injury in a crash. So always remember to
buckle up for your and the driver's safety.
"Remember that drivers' time is valuable and they
shouldn't have to wait for you. A smooth pickup is better for everyone so be
ready to go when the driver arrives," Uber suggested.
Always treat your driver and their vehicle as you would want
to be treated, it added.
"It is easy to accidentally slam a door if you aren't
thinking about it, and drivers have consistently cited door slams as a reason
why they deduct stars".
Uber had been experimenting with different ways for riders
and drivers to give feedback to each other for years.
In 2017, the company introduced a feature that allowed
drivers to offer additional comments to riders regarding their behaviour.
0 comments:
Post a Comment