On Thursday, Samsung announced it will
launch a program to support owners of its Galaxy smartphones who want to fix
their devices themselves.
Samsung will collaborate with online repair
community iFixit on the program, which will apply to the Galaxy S20 and S21
devices as well as the Galaxy Tab S7+.
Device owners will initially be able to
replace display assemblies, back glass and charging ports, then return the
older parts for recycling.
"At Samsung, we’re creating more ways
for consumers to extend the lifespan of our products with premium care
experiences," Ramon Gregory, senior vice president of customer care at
Samsung Electronics America, said in a statement.
Last November, Apple introduced the Self
Service Repair program for owners of the iPhone 12 or 13 who want to fix their
device. However, Apple noted the program is aimed at consumers with experience
repairing electronics.
"For the vast majority of customers,
visiting a professional repair provider with certified technicians who use
genuine Apple parts is the safest and most reliable way to get a repair,"
the company said.
Samsung's plan comes amid an increased
effort supporting consumers' right to repair their own devices. In July, the
Federal Trade Commission unanimously adopted a policy statement supporting the
right to repair, including increased enforcement and potentially new
regulations.
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