Elon Musk told a customer not to “complain” about the self-driving bug issues with Tesla vehicles.
Tesla CEO, Elon Musk doesn’t want to hear complaints from
customers trying out the driver-assistance system that Tesla Inc. plans to
start charging $15,000 for in the coming weeks.
The chief executive officer scolded a Tesla owner who posted videos to Twitter on Tuesday showing that a new beta version of the system
marketed as Full Self-Driving at times struggles with right turns and other
basic tasks.
The customer also wrote in a tweet that he had to pay more
than $32,000 to receive the latest updates for the vehicle’s system.
“Unfortunately I have to say I’m still having to intervene
to correct #FSDBeta 10.69 in my area. Still lots of work to go,” the customer
wrote. “I know this is probably not a popular opinion but the focusing on the
‘Chuck’ complex left is getting ahead of the needs of some more basic control
issues.”
In response, Musk told the customer not to update his
vehicle to new beta releases if the complaints are going to continue.
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“10.69 is in limited release for a reason,” Musk wrote to
the customer. “Please do not ask to be included in early beta releases and then
complain.”
Musk has encouraged social media users in the past to share
critical feedback on his company’s products.
Musk recently announced that Tesla will now charge customers
$3,000 more for its Full Self-Driving service, Bloomberg News reported.
California’s Department of Motor Vehicles has accused the company of misleading
customers with its technology, and the National Highway Traffic Safety
Administration is investigating whether Tesla’s autopilot system is defective.
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