Azentio Software (“Azentio”), a Singapore-headquartered technology firm owned by funds advised by Apax Partners, today announced that it has been recognized as a Notable Vendor in the Digital Banking Engagement Platforms (DBEPs) Landscape Report, Q1 2023, published by leading research and advisory firm Forrester. The report aims at helping digital leaders in banking, understand the value they can expect from a DBEP vendor, learn how vendors differ, and select one based on size and market focus.
In this new report, Forrester provides an overview of 38
digital banking solutions. The DBEPs’ report identifies Azentio Software as a
Notable Vendor in the Financial Services & Insurance industry in the Middle
East & Africa (MEA) and Asia Pacific (APAC) geographies for end-to-end DBEP
offerings.
Forrester defines a DBEP ‘as a cross-channel/omnichannel
banking solution that enables an integrated, seamless, and comprehensive
customer and employee experience across touchpoints.’ The firm explains that a
DBEP’s typical functionality includes agile support for banking and
channel-specific business requirements, analytics, digital sales and marketing,
engagement infrastructure, and a single view of customers, products, and
services.
The report elaborates that banks use DBEPs as a standalone
solution supporting all customer engagements across most or all channels, in
combination with specialized solutions such as conversational AI. They can also
use it as an engagement hub to leverage channel-specific functionality and
engagement infrastructure via APIs to deliver differentiating mobile and
digital apps more rapidly.
It also identifies four core use cases most frequently
sought by banks: onboard new retail banking customers; originate consumer
products; provide consumer account management; and improve digital customer
service.
Azentio’s end-to-end DBEP offering addresses these core use
cases with advanced digitalization features that enable omnichannel
capabilities, self-service digital suite, and advanced security practices. With
a strong three-decades legacy in providing technology-enabled innovation in
financial services, Azentio today serves over 250 financial institutions across
45 counties. Azentio ONEBanking Digital solutions enable enterprises, both in
the conventional and Islamic financial services sectors, to continually and
swiftly define and redefine customer engagements across the entire spectrum of
functions - lending, core banking, treasury, and trade finance.
Tony Kinnear, Chief Executive Officer of Azentio, stated,
“We believe this recognition is a true testimony of the maturity of Azentio
ONEBanking platform for market adoption. Forrester’s mention adds to our
credentials as a technology vendor who understands the value that banks need to
deliver to their customers. We hereby reiterate our commitment to continue
investing in our open end-to-end platform to deliver a modern architecture that
helps our clients efficiently provide differentiated digital customer
experiences that accelerate growth and loyalty.”
Forrester has earlier named Azentio as a Contender in The
Forrester Wave™: Anti-Money-Laundering Solutions, Q3 2022 report and ranked it
among Regional Pursuers in the New Named Deals category, a Major Cross Seller
in the Extended Business category, and a Major Player in the Combined Deals
category.
Access (Link to The Digital Banking Engagement PlatformsLandscape, Q1... | Forrester) the Digital Banking Engagement Platforms (DBEPs)
Landscape Report, Q1 2023, to find out why Forrester has recognized Azentio as
a Notable Vendor in DBEPs. The report is available to Forrester subscribers or
for purchase.
“Identify The Winners In A Consolidating Banking PlatformMarket To Make Informed Transformation Decisions”, Forrester, May 18, 2022.