Multichoice Africa Holdings (MAH) has been forced to withdrawn its services in Malawi immediate effect, following an injunction Malawi Communications Regulatory Authority (MACRA) obtained against Multichoice Malawi.
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In a statement, MultiChoice Africa Holdings B.V (MAH) regrettably notifies DStv subscribers of its withdrawal of services from Malawi with immediate effect. This follows the injunction issued by the High Court in Lilongwe in a matter between MultiChoice Malawi (MCM) and the Malawi Communications Regulatory Authority (MACRA) prohibiting an adjustment to the DStv tariffs.
MCM does not offer the DStv service to the public and therefore cannot set or adjust tariffs for this service, a point repeatedly made to MACRA. As a result, the order handed down to MCM is incapable of being implemented by them but carries with it grave consequences for the directors and management of MultiChoice Malawi, including imprisonment. MAH given the impact on its supplier (MCM) and an increasingly adverse regulatory environment is therefore left with no option but to terminate the DStv service indefinitely.
Customers are hereby, and with immediate effect, requested to halt payment for the DStv service. Customers who have already paid their new subscription for the DStv service will have those services honored until the current 30 day viewing cycle ends on or before 10 September 2023. From Wednesday, 9 August 2023, no new subscriptions or reconnections will be accepted.
The Africa's leading entertainment company thank its customers for their support over many years, also thank MCM for their professional conduct in supplying services to MAH over as many years.
In January this year, Malawi Communications Regulatory Authority (MACRA) fined MultiChoice Malawi K10 million and ordered the company to refund subscribers from July, 2022 to the of refund for implementing a price hike without the regulatory body’s approval.