The Managing Director of Moniepoint MfB, Babatunde Olofin, has emphasised the significance of microfinance banks in propelling financial inclusion in Nigeria.
Olofin made this declaration during the official opening of
Moniepoint MfB’s new office on Admiralty Road in the Lekki area of Lagos. “This
expansion marks a significant step following the relocation of the MfB office
from Oyo-Ibadan Road to Lagos State.”
In a statement issued by Moniepoint Inc on Wednesday, the
bank’s MD reiterated their dedication to fostering a society where financial
well-being is universal, ensuring individuals are empowered to realise their
aspirations.
Olofin highlighted Nigeria’s transition in the financial
sector towards digital and mobile banking, emphasising that the new office
provides comprehensive banking services tailored to meet the core financial
requirements of its clientele.
He revealed that Moniepoint MfB, recognised as the go-to
bank for small and medium-sized enterprises (SMEs) and their stakeholders, has
unveiled plans and strategic initiatives aimed at elevating customer
satisfaction by expanding accessibility for addressing inquiries and requests.
Olofing added that the new branch is in strong alignment
with this proposition which alongside its other core digital banking channels,
plays a key role in how the financial institution serves and provides solutions
to customers across the country.
“The Bank’s visionary commitment to ensuring the creation of
a society where everyone experiences financial happiness and they are
sufficiently empowered to bring their dreams to fruition.
“As we consistently bolster our digital capabilities, we
recognize that physical sites remain an important touchpoint for many
customers, who relish the trust, inter-personal touch and clarity at
face-to-face conversations which our amazing customer service personnel
provide.
“As such, creating connected experiences – physical and
digital to provide access to best-in-class banking services affords us the
privilege to deliver customer satisfaction and drive our business growth even
as we strive to meet and surpass the expectations of our stakeholders,” he
said.
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