The company cautioned against using GTB's USSD code (737), online banking, mobile banking, and bank transfers.
In a statement released on Tuesday, Swift Networks recommended that customers opt for alternative payment methods to ensure a smooth and efficient experience, as this directive will remain in place until further notice.
“This serves to inform our Valued customers to immediately discontinue making payments for your SWIFT services through any GT Bank Payment Portal (Including Bank Transfers, USSD Code (*737*), Online Banking, Mobile Banking etc) – until further notice,” SWIFT said.
“You can also make EASY and QUICK payments for SWIFT Services using any of the following Options:
“SWIFT Online Payment Options: Click https://bit.ly/34xSK9J to view our online payment options including: Quickteller, SWIFT Website, SWIFT App, Other Bank App (Excluding GT Bank), Mobile Banking App, Other USSD Code (Excluding GT Bank).
“(ii) Via Bank Transfer to our Access Bank account with details below: Bank: Access Bank: Account Number: 0041908015 Account Name: SWIFT Networks Limited.”
Swift Networks encouraged customers to visit www.swiftng.com, reach out via WhatsApp at 08167002398, or email customercare@swiftng.net for assistance.
Additionally, the company urged customers to download its app for transaction purposes.
In a related announcement, Spectranet advised customers to avoid bank transfers to both Zenith Bank and GTB due to ongoing technical difficulties, recommending the use of the company’s online payment options for a seamless transaction experience.
“Dear Customer, We encourage you to use our online payment options for your transactions for a smoother experience,” Spectranet said.
“Please avoid bank transfers to Zenith Bank and GTB at this time, as they are currently experiencing issues. Thank you for your understanding!”
On September 29, Zenith Bank communicated to its customers through multiple platforms that its app would undergo an automatic update to a new version on October 1.
In response to this announcement, customers expressed their frustrations on X regarding their inability to access the bank's mobile app for a duration of 48 hours.
On October 9, GTB alerted its customers about an upcoming system upgrade that would lead to temporary service interruptions.
Nevertheless, customers have reported difficulties in utilizing GTB's digital services.