The association cautioned that, due to escalating operational costs, the current pricing framework is no longer viable for the telecom sector in Nigeria.
Engr. Gbenga Adebayo, the Chairman of ALTON, articulated this position during the 93rd Telecom Consumer Parliament hosted by the Nigerian Communications Commission (NCC) in Abuja.
“This is a pivotal time for the telecom industry,” Adebayo remarked. “By taking action now, we can create a foundation for growth and enhance the user experience. Postponing essential decisions will not only jeopardize investor interests—many of whom are Nigerians experiencing similar daily challenges—but will also hinder innovation and the introduction of new services.”
He recognized the financial pressures faced by Nigerians but stressed that the telecom sector cannot maintain sustainable operations without necessary adjustments. “We are aware that the cost of living is a significant concern for many,” he noted. “Individuals who previously recharged ₦5,000 or ₦10,000 are now primarily recharging ₦200 or ₦300 due to reduced disposable income. Nevertheless, they continue to enjoy connectivity at pre-crisis rates. Undermining the progress made over the last 22 years would be harmful to Nigeria’s future.”
Adebayo urged telecom operators to prioritize Nigerian consumers in their decision-making processes. “If we fail to tackle these sustainability challenges, the repercussions will be far more severe. While prices will need to increase, this must be approached carefully, through discussions and collaborations with the government to identify enduring and manageable solutions.”
Adebayo highlighted the significance of data optimization, stressing the need for transparency and advocating for greater consumer awareness among telecom users. He stated, "Your feedback is crucial; it shapes our enhancements and innovations. Our members and regulators are dedicated to comprehending your requirements and fulfilling our commitments."
During his keynote address, NCC Executive Vice Chairman Prof. Umar Danbatta pointed out that the rise in data consumption is a worldwide challenge, fueled by technological progress, and necessitates urgent action to tackle consumer issues related to data usage and billing clarity.
Telecom service provider representatives also expressed their concerns, noting the high operational costs in Nigeria and urging for support to maintain and enhance service quality while narrowing the digital divide.