SERVICOM, which stands for Service Compact, ensures Nigerian citizens receive quality services from Ministries, Departments, and Agencies (MDAs). To support SERVICOM's important role in public service, the Foundation assessed the skills of its staff to identify any gaps that might impact their work. The assessment showed that improving monitoring and evaluation skills could help staff develop and oversee Standard Operating Procedures across public institutions, leading to better services for Nigerians.
The training programme, delivered by Workforce Group, equipped SERVICOM staff with important skills in data collection and analysis, modern software tools, and effective evaluation methods. Participants learned to create Standard Operating Procedures (SOPs) to improve operations and service delivery and to monitor their application across MDAs. This training enables them to assess the services provided by MDAs and ensure that they are up to standard, resulting in better outcomes for citizens.
Mrs. Nnenna Akajemeli, National Coordinator and Chief Executive Officer of SERVICOM, expressed appreciation for the initiative: “This training, supported by the Secretary to the Government of the Federation and delivered under our partnership with the Aig-Imoukhuede Foundation, improves on our existing capabilities and empowers SERVICOM to fulfil its mission of ensuring quality public service delivery. We are excited about the impact this programme will have on Nigeria’s public service landscape.”
Mrs. Ngozi Akinbodewa, Head of Operations at SERVICOM and participant at the training, shared her thoughts on the benefits of the training: “I learned how to create Standard Operating Procedures during this training. Developing these procedures will improve our operations by clearly defining roles and responsibilities, reducing the confusion and frustration that staff of SERVICOM and MDAs sometimes face in carrying out our work, leading to greater job satisfaction and improved service for Nigerians.”
Mrs Ofovwe Aig-Imoukhuede, Executive Vice-Chair of the Foundation, highlighted the importance of this initiative: “This training represents a key step toward improving the experiences of Nigerians who rely on public services. Boosting the skills of SERVICOM staff will improve accountability and transparency across MDAs and set a standard for lasting improvements in public services delivered to citizens.”
Through this programme, SERVICOM staff are better prepared to implement effective monitoring and evaluation practices that will improve public service delivery across MDAs. They can use data-driven insights to identify service gaps, improve public satisfaction, and ensure MDAs meet their commitments to Nigerian citizens.
The Aig-Imoukhuede Foundation, a public sector-focused philanthropic organization established by Aigboje and Ofovwe Aig-Imoukhuede, is dedicated to enhancing the lives of Africans by improving public service delivery and expanding access to quality primary healthcare. The Foundation achieves this mission by supporting public sector reform initiatives, providing financial resources, consulting services, and capacity-building programs for public sector personnel. Furthermore, the Foundation offers funding and strategic guidance to affiliated organizations, including ABC Health, the Private Sector Health Alliance of Nigeria (PSHAN), and the Nigerian Solidarity Support Fund (NSSF), among others. For more information, please visit https://www.aigimoukhuedefoundation.org/
The Service Compact with All Nigerians (SERVICOM) is a government program designed to enhance the quality, transparency, and efficiency of public services in Nigeria. Adhering to principles of accountability and citizen-centric governance, SERVICOM mandates that Ministries, Departments, and Agencies (MDAs) maintain service standards and meet public expectations.
Through the implementation of Service Charters and performance benchmarks, SERVICOM is instrumental in promoting transparency and responsiveness within public institutions. By cultivating a culture of excellence and accountability, SERVICOM seeks to rebuild public trust in the government and effect sustainable service delivery improvements nationwide.
As a key partner in national development, SERVICOM is dedicated to ensuring that all Nigerians receive the high-quality public services to which they are entitled. For more information, please visit https://servicom.gov.ng/