FirstBank Unveils Advanced Facial Biometric Technology on FirstMobile for Seamless User Enrollment and Device Activation
FirstBank has introduced an advanced facial biometric technology on its mobile banking app, FirstMobile, as part of a broader upgrade designed to deliver a more seamless, secure, and user-friendly digital banking experience.
The latest upgrade also features,
- Facial recognition sign-up and activation
- Virtual credit cards for secure online shopping
- Instant credit card activation
- Flexible salary advances with 3-month repayment options,
- along with general performance improvements and bug fixes.
Enhanced Security with Facial Biometrics
One of the most significant additions is the new facial recognition technology for sign-up and activation. This feature allows customers to register on the FirstMobile app using secure facial verification, eliminating the need for physical cards or complex passwords.
To strengthen security even further, the system includes advanced anti-spoof detection to prevent fraud and unauthorized access, ensuring that customer accounts remain protected at all times. This upgrade is designed to meet the needs of a wide range of users, including new customers, those in the diaspora without access to physical cards, and people facing challenges with card verification or replacement.
New Virtual Credit Card and Instant Activation
In addition to facial biometrics, the FirstMobile app now supports virtual credit cards for secure online shopping. Customers can generate and use these cards directly from the app, offering a safer alternative to physical card details when making online purchases.
The update also enables instant credit card activation, allowing customers to begin using their new cards immediately without visiting a branch or waiting for manual approvals.
Flexible Salary Advance Options
Recognizing customers’ evolving financial needs, FirstBank has introduced a flexible salary advance feature in the app. Eligible users can now access salary advances with a convenient three-month repayment plan, providing greater flexibility for managing short-term expenses.
Commitment to Customer-Centric Innovation
Commenting on the upgrades, Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank, emphasized the bank’s dedication to improving customer experience through technology:
“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience. FirstBank is committed to innovative ways of delighting our customers so that they can carry out their transactions with no stress and with utmost convenience.
We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to providing our customers with cutting-edge solutions that make banking simpler, faster, and more accessible.”
Supporting Diverse Customer Needs
According to FirstBank, these innovations are tailored to support the diverse needs of its customer base. The facial biometric feature, in particular, ensures that even customers without physical cards—such as those abroad or those whose cards are lost or expired—can register and access essential banking services easily.
Additionally, the improved FirstMobile platform continues to offer secure fund transfers, bill payments, and other critical services, ensuring reliable, convenient, and swift transaction processing for users worldwide.
Through this upgrade, FirstBank reaffirms its commitment to delivering a modern, customer-focused banking experience that combines security, convenience, and innovation in one comprehensive mobile solution.