In a statement released this week, the terminal operator noted that modern aviation goes beyond operational efficiency and safety, stressing the importance of building strong, lasting relationships with passengers, stakeholders, and the wider public.
“In the fast-paced world of air travel, effective communication is paramount,” the statement read. “MMA2 continues to set the standard by embracing an open-door communication policy that fosters trust and strengthens relationships.”
Multi-Channel Communication Strategy
According to Bi-Courtney, MMA2 has adopted a multi-faceted communication strategy that includes real-time updates via social media, a quarterly newsletter, and on-site announcements, all aimed at keeping travellers informed about flight schedules, terminal services, and travel advisories.
The terminal also encourages public interaction and feedback across both online and offline platforms, reinforcing its reputation for accessibility and transparency.
“From social media interactions to face-to-face engagements within the terminal, the management ensures that no concern is too small to deserve attention,” the statement added.
Customer-Centric Approach
MMA2’s communication strategy places customer service at its core, ensuring that every inquiry—whether a compliment, suggestion, or complaint—is treated with urgency and respect.
“This culture of openness underscores our belief that every passenger voice matters,” said a company spokesperson.
The terminal’s proactive approach has not gone unnoticed. BASL notes that the positive public image, improved customer satisfaction, and stronger stakeholder relations that MMA2 enjoys today are direct outcomes of its dedication to responsive service delivery.
Trust Built on Transparency
As one of Nigeria’s leading privately operated airport terminals, MMA2 is often highlighted for its emphasis on cleanliness, operational efficiency, and innovation. However, Bi-Courtney says its open communication policy has been equally crucial in earning passenger trust and industry credibility.
“MMA2 remains committed to bridging the gap between operations and experience,” the statement concluded. “Effective communication will continue to be the foundation of our service philosophy.”