The airline’s gesture follows a directive by the Nigeria Civil Aviation Authority (NCAA), which ordered the carrier to compensate passengers affected by the disruption after a preliminary investigation into the incident.
Effiong disclosed the development on Wednesday in a post on his X account, where he shared a copy of an email sent to him by the airline’s call centre.
In the email, Air Peace apologised for the disruption of flight P47100, which was scheduled to operate from Lagos to Enugu on September 21, 2026.
The airline said it had approved a discounted ticket for Effiong as compensation for the inconvenience caused by the disruption. The offer, however, excludes applicable taxes.
“To claim the ticket, please send an email to callcenter@flyairpeace.com with your old booking reference, scanned copy of your travel passport, and details of your new flight itinerary (route, date and time),” the airline stated.
According to Air Peace, the compensation is valid for six months from the date of the email. It also specified that the offer would not apply during the peak travel period between December 15, 2026 and January 15, 2027.
The development followed an earlier directive from the NCAA after its preliminary findings indicated that affected passengers had received an incorrect notification from the airline ahead of the scheduled flight.
The Lagos-Enugu service was originally scheduled to depart at 6:45am on Monday. Effiong had said he arrived at Terminal One of the Murtala Muhammed Airport at about 5:50am in readiness for the journey.
According to him, passengers were initially asked to wait at the terminal, but the flight was subsequently delayed until 4:50pm.
The prolonged delay disrupted Effiong’s plans for the day and, according to his account, resulted in him missing a scheduled court appearance in Enugu State.
The NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, had confirmed that the disruption was linked to the ripple effect of an earlier incident involving the airline on Sunday night.
Achimugu said the affected passengers were entitled to compensation and directed Air Peace to comply with the provisions of Part 19 of the NCAA Regulations 2023.
While Effiong acknowledged the compensation, he argued that the airline’s gesture did not resolve what he described as a broader problem with its treatment of passengers.
“This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company,” he said in a post on X.
He also commended the intervention of the aviation regulator, particularly Achimugu, but called for stronger measures to ensure that passengers receive adequate protection when airlines fail to meet their obligations.
“While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers,” he said.
The incident has consequently drawn attention to the responsibilities of airlines and the remedies available to passengers when flight disruptions result in significant inconvenience or financial and professional consequences.
For Effiong, the 25 per cent ticket discount represents compensation for the particular disruption, but his comments suggest that the wider issue is the need for more effective enforcement of passenger rights and accountability within Nigeria’s aviation sector.