Gadgets 360 reached out to Rahel Mohamad, owner of the iPhone X in question, to find out the details of the incident. “This year early January I bought the iPhone and have been using it normally.” he said. The iPhone X was in process of getting updated to iOS 12.1 when Mohamad, as is standard practice, put it on charging. “Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire.”
Mohamad claims he was using the official bundled Apple Lightning cable and wall adapter to charge his iPhone X when the incident occurred. However, he says that he had already removed the phone from the charger when it exploded. “When I held the phone it was very hot and I drop the phone immediately. Then it started to smoke.” he said.
He says that he has reached out to Apple which wishes to investigate it further by getting Mohamad to ship the iPhone X to them. In a reply on Twitter to his original tweet, Apple Support said that this is definitely not expected behaviour and would wish to resolve it soon. We have also reached out to Apple and will update the story as and when we receive a response.
While definitely a serious issue, this might be a rare occurrence considering there have been only a few reported cases of an iPhone Xexploding since its launch last year. The reason could be a faulty battery or any other damaged component in the smartphone, which is expected to be investigated soon. Hopefully, this does not turn out to be yet another Samsung Galaxy Note7 fiasco.
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