A statement by the lender said the upgrade is in
demonstration of its commitment to deliver superior, convenient, and innovative
banking solutions to its customers, thereby promoting the bank’s unwavering
commitment to enable its customers conduct all their banking needs in the
comfort of their home/office.
The bank further disclosed that the move towards branchless
banking is also in response to the new realities of the corona virus (COVID-19)
global pandemic and the need to ensure safer banking practices for its
customers by leveraging technology to redefine and reframe the customer service
delivery.
On the features of the KeyMobile App, the bank said: “With
the new KeyMobile App, customers can now reactivate or upgrade their accounts
by uploading the required documents online, they can equally open new accounts
within 2minutes and get their debit cards delivered within 48hours.
“Transaction limits can also be increased or set to the
customers preferred amount instantly using pin, debit card, token or customer
indemnity.
“Apart from allowing customers to withdraw cash from ATMs
without the use of cards (careless withdrawals), KeyMobile also provide
customers the option to schedule cash withdrawal or deposit requests at their
nearest Keystone bank agent/branch locations thereby reducing their travel and
wait time to withdraw or deposit cash.
“To help customers manage their investments and expenses,
the bank introduced the self-booking and liquidation of fixed deposits,
scheduled bills payments, standing orders, cheque deposits and request features
in the new App.
“To promote inclusive Banking, customers can now send money
to non-account holders through their phone numbers and beneficiary redeem the
fund from their nearest Keystone bank branch or agent locations. Money can be
sent to multiple beneficiaries with a single click,” the bank said.
To improve the security of its customers’ fund, Keystone
Bank disclosed that the App can disable cards and accounts, change, or reset
their transaction PIN if compromise is suspected.
“KeyMobile also enables customers to interact online with
the bank’s service staff for enquiries and complaints, to report dispense
errors on ATM, POS, WEB and get real-time resolution.
“The App is not only about seamless and enjoyable customer
experience, it also about giving customers instant financial rewards when they
refer their friend’s/family members to download the app,” the statement added.
Commenting on the development, group managing director/CEO
of Keystone Bank Limited, Mr. Olaniran Olayinka, expressed delight about the
upgrade of the new mobile app, stressing that the bank would continue to invest
in technology in its bid to provide cutting-edge, round-the-clock banking services
to its teeming customers.
“With the upgraded KeyMobile app, it is no longer a question
of stepping out to the bank but about the convergence of innovative services,
digital technology and Omni-channel platforms coming to us at breakneck speed.
“The app offers customers a simple, seamless and secure
banking,” Olayinka added.
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