In his welcome address at the well-attended unveiling
ceremony which held in Eko Hotel, Lagos the Chairman of the Bank, M.K Ahmad
(OON) disclosed that the corporate goal of Polaris is to offer customers and
non-customers of the Bank, a 24-hour seamless service using VULTe. In his
words, "This is a milestone in our pursuit of a strong and digitally-led
retail brand. When we started the Polaris journey almost three years ago, we
were very clear on the type of Bank we must build and the direction we must go.
This was largely informed by the fast pace of change in financial service
provisioning and the apparent technology-defined outlook of our business."
"We are therefore bringing VULTe to the market place
today. And this is not another mobile App, but one with a world of difference,
a mobile digital bank. This is your Bank in your hand, affording you total
Control of your financial service needs. With VULTe, you serve yourself, the
way you want to be served," the Chairman explained.
In his address, the Acting Managing Director/CEO of the
Bank, Mr. Innocent C. Ike said the newly-launched banking platform, is
returning all powers to the customer as king. He noted that customers are now
at liberty to enjoy unhindered, contactless and refreshing banking experience
all at the tip of their fingers thanks to the newly launched VULTe app.
"With VULTe, we affirm our resolve to serve the
customer better and make their banking experience, more pleasurable. Therefore,
we will continue to launch an array of banking products to cater to the varying
needs of our diverse customers."
Explaining the premium value the Bank places on its customer
with the VULTe, Ike said: "Ultimately, VULTe represents our bold
declaration to hand over CONTROL of banking services to our customers and allow
them to serve themselves as they would want to be served.
"As a Polaris Bank customer, you are at liberty to
determine your banking experience since we have put the Bank in your hand 24/7.
You now have total CONTROL to serve yourself; it's no more customer service but
customer self-service.
"Are you opening an account, setting limits on your
account, verifying your identity documents, registering your biometrics, making
inquiries, taking an instant loan? You are in total CONTROL – you do it at your
time, at your convenience, and on your terms – you determine how delightful
your banking experience will be".
The highlight of the launching was the practical
demonstration of the uniqueness of the VULTe application by the Bank's Chief
Digital Officer, (CDO) Mr. Bamidele Adeyinka to the excited guests.
According to him; "The Digital Banking Platform, VULTE,
will change everything that happens in the 'brick & mortar' space (i.e.
branches) to clicks and buttons." Continuing, he stated, "VULTE comes
in mobile (Android and iOS) and Web Applications and it allows customers with
either of the options, to access banking services at the click of the
button," he added.
The CDO explained that all Bank customers in the country can
take advantage of VULTe to carry out their banking transactions including
account opening, bills payments, transfers, balance enquiry, airtime recharge
and quick loans.
He further stated that on-boarded customers will be able to
access PayDay Loan on both mobile and web digital platform where eligibility
will be displayed to the customer within the VULTe application.
Also, on-boarded customers will be enabled to pay taxes and
levies for different government parastatals in addition to several other
benefits such as ability to perform intra-bank and inter-bank transfers.
"To onboard, customers with BVN will input their BVN
and take a selfie (photo of their face) which will be compared automatically
with the photo on their BVN profile (via Facial Recognition – an advanced
cognitive and artificial intelligence facial recognition technology)," the
CDO disclosed.
Meanwhile, the Bank also announced special reward packages
for early users of the VULTe app. Reeling out giveaways and free gifts, Mr.
Muhammed Abdullahi, Executive Director, Abuja and Northern Region of the Bank
said: "For your loyalty and positive acceptance of VULTe and all other
banking services offered by Polaris Bank, on behalf of the Board, Management
and Staff, I'm happy to announce some mouthwatering offers to everyone
following us to mark this occasion.
"Consequently, please note that the first 2000 persons
who download VULTe from Appstore or PlayStore and make a transfers on the
platform, stand to win a collection of beautiful mementos like; Mugs, Michael Cable Charger, Key Rings, Pop
Socket among other collection of gifts," the ED said.
The launch event had in attendance representatives of
Central Bank of Nigeria (CBN), key Financial Technology (FinTechs) industry
players and strategic partners of Polaris Bank who all in their goodwill
messages attested to the bank's unwavering determination to ensuring quality
customer satisfaction at all times.