SON, the only regulatory body vested with the responsibility
of standardising and regulating the quality of all products in Nigeria, has
audited and revalidated FCMB’s Quality Management System, ISO 9001: 2015,
certification.
The regulatory body did a thorough audit and evaluation
exercise, which recently covered all departments and branches of the Bank. It
reviewed how FCMB executes its Quality Management System (QMS) and how well the
framework guarantees continuous improvement and operational efficiency to meet
customer and stakeholder needs consistently.
First City Monument Bank accomplished full conformity in all
aspects of operations and service delivery review, including leadership,
policies, processes, and procedures in line with global best practices. This
shows that the Bank has a strong management team that ensures fact-based
decisions drive continuous improvement and has a customer-focused process and
culture.
Commenting on the recertification, the Managing Director of
FCMB, Mrs Yemisi Edun, described it as another proof of the customer-centric
focus of the Bank, quality of offerings and overall commitment to best
practices.
According to her, “we are pleased that the Standard
Organisation of Nigeria has again validated our Quality Management System. This
revalidation affirms our commitment to continuous improvement and the agile way
we conduct business to meet the ever-changing needs of our esteemed customers.
We will continue to live up to our pedigree as an organisation committed to
excellence, professionalism, and best practices for the ultimate benefit of our
customers and stakeholders”.
ISO 9001:2015 certification, awarded to FCMB in 2018 by SON,
is the internationally recognised certification for Quality Management Systems.
The Bank earned the certification for demonstrating excellence in governance,
product development and delivery of services that meet customer and regulatory
requirements. Since then, the Bank has consistently improved its operations,
product, and service offerings to empower and delight Nigerians.
A purpose beyond profit commercial banking institution,
First City Monument Bank, a member of FCMB Group Plc, led by Ladi Balogun as
Group Chief Executive, has consistently created opportunities for individual
and corporate customers to actualise their aspirations.
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