Twitter took longer to review hateful content and removed less of it in 2022 compared with the previous year, according to European Union data released Thursday.
The EU figures were published as part of an annual
evaluation of online platforms' compliance with the 27-nation bloc's code of
conduct on disinformation.
Twitter wasn't alone — most other tech companies signed up
to the voluntary code also scored worse. But the figures could foreshadow
trouble for Twitter in complying with the EU's tough new online rules after
owner Elon Musk fired many of the platform's 7,500 full-time workers and an
untold number of contractors responsible for content moderation and other
crucial tasks.
The EU report, carried out over six weeks in the spring,
found Twitter assessed just over half of the notifications it received about
illegal hate speech within 24 hours, down from 82 percent in 2021.
In comparison, the amount of flagged material Facebook
reviewed within 24 hours fell to 64 percent, Instagram slipped to 56.9 percent
and YouTube dipped to 83.3 percent. TikTok came in at 92 percent, the only
company to improve.
The amount of hate speech Twitter removed after it was
flagged up slipped to 45.4 percent from 49.8 percent the year before. TikTok's
removal rate fell by a quarter to 60 percent, while Facebook and Instagram only
saw minor declines. Only YouTube's takedown rate increased, surging to 90
percent.
“It's worrying to see a downward trend in reviewing
notifications related to illegal hate speech by social media platforms,”
European Commission Vice President Vera Jourova tweeted. “Online hate speech is
a scourge of a digital age and platforms need to live up to their commitments.”
Twitter didn't respond to a request for comment. Emails to
several staff on the company's European communications team bounced back as
undeliverable.
Musk's acquisition of Twitter last month fanned widespread
concern that purveyors of lies and misinformation would be allowed to flourish
on the site. The billionaire Tesla CEO, who has frequently expressed his belief
that Twitter had become too restrictive, has been reinstating suspended
accounts, including former President Donald Trump's.
Twitter faces more scrutiny in Europe by the middle of next
year, when new EU rules aimed at protecting internet users' online safety will
start applying to the biggest online platforms. Violations could result in huge
fines of up to 6 percent of a company's annual global revenue.
France's online regulator Arcom said it received a reply
from Twitter after writing to the company earlier this week to say it was
concerned about the effect that staff departures would have on Twitter's
“ability maintain a safe environment for its users."
Arcom also asked the company to confirm it can meet its
“legal obligations" in fighting online hate speech and that it is
committed to implementing the new EU online rules. Arcom said it received a
response from Twitter and that it will “study their response,” without giving
more details.
Tech companies that signed up to the EU's disinformation
code agree to commit to measures aimed at reducing disinformation and file
regular reports on whether they're living up to their promises, though there's
little in the way of punishment.