JAMB said after updating the CAPS platform to improve
security to serve the institutions and the public better, all users of the
platform are mandated to change their existing passwords, to which an Advisory
on the landing page of the CAPS platform has been provided.
In a statement signed by its Head of Public Affairs and
Protocol, Fabian Benjamin, JAMB said: “It has come to the knowledge of the
Board that some institutions are experiencing challenges accessing their
Central Admissions Processing System (CAPS).
“Institutions are, therefore, urged to carefully read the
instructions contained in the Advisory as the Registrar had directed that these
should be rewritten in clear and unambiguous language for all to understand.
“However, any institution, which after reading and following
the instructions, still encounter challenges, should contact the Director,
Admissions, JAMB, for assistance.
“The Board also noticed that at the inception of CAPS, some
institutions used the personal email addresses of Officers responsible for access
to CAPS to create their CAPS profile.
“This has contributed to the inability of these institutions
to promptly access their CAPS profile as the new passwords were sent only to
the registered email addresses
“Consequently, institutions are advised to, henceforth, use
only official email addresses to create such sensitive profiles to avoid any
future challenges.
“Other contributing factors could be that some institutions
had logins that do not conform to the new security standard, hence such
institutions would need to update their profiles with new email addresses to be
able to access their CAPS.
“Also worthy of note is that some institutions had
typographical errors on their email addresses, thus, preventing the successful
delivery of the new passwords.
“Therefore, institutions that fail to receive their new
passwords are hereby encouraged to confirm the authenticity of their email
addresses from their Desk Officers.”
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