Approved by the Nigerian Communications Commission (NCC) on January 20, 2025, the hike comes as a response to rising operational costs and the need to ensure the sector’s long-term sustainability.
While much of the public’s attention has been on the increased cost of data plans, the price adjustments also affect SMS and voice calls. For example, the price of sending a text message has risen from N4.00 to N6.00.
MTN Nigeria, the country’s largest telecom operator, has already rolled out the new data prices, with Airtel quickly following suit. Other major providers, including Glo and 9mobile, are expected to do the same soon. Notably, Airtel has introduced a flat rate of 25 kobo for all voice calls.
The price hike has drawn sharp criticism from subscribers, many of whom have taken to social media to voice their frustration.
Nigerians are particularly concerned about the added financial strain, especially amid rising inflation and the recent removal of fuel subsidies. Telecom operators, however, argue that call and messaging rates have remained unchanged for years, while their operational costs have surged due to inflation, exchange rate fluctuations, and the need for significant infrastructure investments.
Industry data shows that operational expenses have increased by over 300% in the past 18 to 24 months, forcing operators to scale back on network upgrades.
Gbenga Adebayor, Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), emphasized the sector’s challenges, noting that many systems are outdated and in need of modernization. He warned, “Without action, we could see severe consequences in the coming year, such as service shedding. Operators may be unable to provide services in certain areas or at specific times, leaving millions disconnected.”
The next few months will be critical in determining whether the tariff increase can revitalize the industry and pave the way for sustainable growth.