In a statement made available to our correspondent by the bank on Sunday, the Head, Retail Banking Businesses, Robert Giles, attributed the record to the bank’s digital innovation “and quest to provide customers with convenient banking services.”
He said, “In January 2016, we recorded the one millionth Diamond Mobile app customers having launched the app a few years earlier. We are delighted that we were able to double that number in only one year. This is an affirmation of the trust our valued customers have in our products and services, and we pledge to continuously provide cutting edge services to them.”
Giles said that specifically designed for the un(der)banked segment, the Diamond Y’ello account allowed customers to perform a range of banking transactions from their MTN lines without data or Wi-Fi connection.
“The account has helped the bank achieve its customer-based growth target in three years, a goal that previously took the bank 10 years to achieve. This further underscores its focus on executing its digital transformation strategy by going beyond banking to meet its customers’ varying needs,” the bank’s head of retail banking business said.
He said, “The Diamond Mobile app, on the other hand, allows Diamond Bank customers carry out a wide range of banking transactions from their Diamond Bank accounts including bills payment, flight ticket bookings, esusu (joint savings club), and funds transfers.”
He added, “Beyond growing the number of subscribers, we are focused on enhancing the customer experience on these platforms.”
“The account has helped the bank achieve its customer-based growth target in three years, a goal that previously took the bank 10 years to achieve. This further underscores its focus on executing its digital transformation strategy by going beyond banking to meet its customers’ varying needs,” the bank’s head of retail banking business said.
He said, “The Diamond Mobile app, on the other hand, allows Diamond Bank customers carry out a wide range of banking transactions from their Diamond Bank accounts including bills payment, flight ticket bookings, esusu (joint savings club), and funds transfers.”
He added, “Beyond growing the number of subscribers, we are focused on enhancing the customer experience on these platforms.”
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