FCMB customers has can now seamlessly carry out an array of
transactions with just their fingerprints and Bank Verification Numbers (BVNs).
This followed the introduction of paperless transactions within the Bank’s over
200 branches in Nigeria. With this innovation, customers no longer require
deposit slips, withdrawal booklets, or cheque books to carry out
over-the-counter transactions.
In addition, FCMB customers now have the opportunity to
enjoy cardless banking experience by just using their fingerprints to withdraw
and deposit cash at 575 select biometric Automated Teller Machine (ATM) points
of the Bank spread across the country and via biometric Point of Sales (PoS) terminals
available within the Bank’s branches.
Beyond this, the 575 biometric ATMs of FCMB can be used by
customers for intra and interbank transfers as well as change of PIN and data
update. The simple, convenient and secure cardless services are available for
use when customers do not wish to go out with their debit cards or these are
inaccessible due to loss or damage.
With these innovations, FCMB has again taken a bold step
towards driving value-added digital banking solutions in Nigeria that would
significantly promote financial inclusion.
Commenting on the introduction of the cardless service, the
Executive Director, Retail Banking of FCMB, Mr. Olu Akanmu, described it as
another turning point and milestone in the digital transformation drive of the
lender.
According to him, “the FCMB cardless biometric transaction
on ATM is a pioneering innovation in digital banking in Nigeria that provides
wider access to ATM usage for many more people who may not have debit cards. It
delivers greater financial inclusion. Its biometric identity factor also
delivers enhanced security and convenience for customers, taking their digital
experience to the next level”.
Also speaking on the paperless over-the-counter
transactions, the Divisional Head, Service Management and Operations of FCMB,
Mr. Oluwakayode Adigun, assured that, “we will continue to re-engineer our
processes and services by leveraging on emerging technologies and innovation to
offer seamless customer experience at all our channels and touch-points”.
With customer base in excess of 6 million, over 200 branches
spread across Nigeria and upward growth in overall performance, FCMB has
consistently upscaled its operations, product and service offerings to empower
and delight Nigerians. The Bank’s resolve to create a unique user experience
for customers has inspired it to successfully create opportunities, while also
supporting their individual and business aspirations in various segments.
0 comments:
Post a Comment