In Zambia, where multiple mobile money players are fighting for market share, merchants and retailers have set up fragmented payment processes, contracts and accounts to accept all forms of payments.
Cellulant is addressing this fragmentation in payment processing for retailers by rolling out Tingg, a digital payments platform enabling businesses across Zambia to accept payments from their customers seamlessly.
“Today, roughly 50% of retail customers request to pay for their purchases using digital payment options. Therefore, for all businesses – small, medium, large, digitising their payments has moved from a good to have to a game-changer in what has become the new norm,” said Gilbert Lungu, Country Manager, Cellulant Zambia. “However, this demand presents several challenges for most merchants who might not always support the customer’s preferred payment method, resulting in merchants having to enable multiple solutions to support multiple wallets. We want to partner with these businesses and makes it easy for them to conveniently and affordably accept payments with fewer hoops.”
A single integrated solution, Tingg offers simplified payment tools and processes for a merchant to manage their payments. As a result, businesses can allow their customers to make payments for goods and services using locally relevant payment options.
“In rolling out this digital payments
platform, we are slowly removing the dependency on cash and PoS terminals.
Retailers can accept as many payment methods as possible whilst simplifying the
collections and settlement processes. For retail customers, the solution
provides a standard and unified payment experience regardless of the payment
method,” he said.
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