Air Peace has introduced an insurance package from AIICO Insurance Plc., to compensate for unpleasant experiences of domestic travellers.
A statement signed Monday in Lagos by Head, Strategic
Marketing and Communications Department, AIICO, Segun Olalandu, said the
product was for the personal benefit of the air passengers at a premium of
N1,000 per flight.
Olalandu stated that with the product passengers were
entitled to compensation for inconveniences suffered due to flight
cancellations, delays, baggage loss or damage and medical expenses on accident
or permanent disability.
“Passengers have a choice to opt out of the insurance
package and there is a free cover for one accompanying infant (below two years)
named in the travel manifest per flight.
“This product has been launched by Air Peace and passengers
have begun to enjoy a more relaxing air travel experience.
“With the assurance that inconveniences suffered because of
unforeseen flight cancellation, delays, missing or delayed baggage shall be
compensated,” he said.
According to him, the agreement between the organisations
will bring innovation to the aviation industry through embedded insurance that
meets customers’ needs.
The Chief Operating Officer of Air Peace, Oluwatoyin
Olajide, said the insurance package was introduced to address the issues around
passengers’ experiences concerning lost or damaged luggage and more recently,
the pain of missed flights.
Olajide said: “these concerns are now fully addressed with
an insurance product from AIICO, a tier-one insurance company in Nigeria, we
believe this solution will make these challenges a thing of the past.”
Managing Director/Chief Executive Officer of AIICO Insurance
Plc, Babatunde Fajemirokun, said the insurer was delighted with the endeavour,
which aligned with its continued focus on innovative products that brought
wholesome peace of mind to customers.
AIICO’s Chief Information Officer, Olusanjo Shodimu, said
the underwriter had developed and leveraged the required technology to make the
process for the customer seamless.
“All they do is make flight bookings; the rest is where we
link the companies and processes that deliver a product which guarantees them a
worry-free risk cover sold via the airline’s online ticket platform.
“Passengers will be compensated for inconveniences suffered
from the aforementioned incidents within three working days, once a claim is
reported and all documentation submitted.
“We are not just saying that we value our customers but to
deliver on giving them a great travel experience with this product.
“It is a real stop-gap for our customers, so they do not
experience undue financial burdens due to their travels,” Olajide said.
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