Many customers took to social networking sites to voice
their concerns of service disruptions.
Customers complained of inability to access the bank's Yono
banking app and also undertake any banking transactions online during the
period while some said that services have been impacted since late last week.
"We regret to inform you that due to a 'technical
glitch', some of our digital services were impacted for a few hours on April 3,
2023.
"However, the issue stands resolved, and the digital
services are live and restored," the bank said in a late evening
statement.
Details about the exact issue, services impacted and the
total duration of the downtime were not disclosed.
In the past, the RBI had penalised HDFC Bank for repeated
technical outages.
The regulatory action had also forced the lender into having
an overhaul of its system architecture with the aim of minimising the instances
of outages and restoring the systems as quickly as possible if they go down.
Earlier this year, SBI announced a partnership with PayNow,
the online payment system of Singapore, for cross-border payments, after a
real-time payments system linkage using the UPI platform was established
between India and the city state.
The facility is offered through SBI's Bhim SBIPay mobile
application and the linkage will allow fund transfers from India to Singapore
through registered mobile numbers, and from Singapore to India using the UPI
ID, the bank said in a statement.
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