The FirstBank Digital Xperience Centre (DXC) in the
University of Ibadan (U.I) is the Bank’s second fully automated self-service
centre. The first DXC is at the Bank’s remodelled Adetokunbo Ademola branch,
Victoria Island, Lagos.
Furnished with the latest advancements in financial
technology, it is one of the many ways the Bank reinvents itself to leave no
stone unturned in exposing its customers to state-of-the-art and leading
digital banking experience in the continent.
It is a significant leap by the Bank to revolutionise the
banking industry in the country, putting customers at an advantage in
experiencing world-class innovative banking services, thereby exploring the
future of banking firsthand.
The DXC is a significant leap by FirstBank in
revolutionizing the banking industry in the country as it is a state-of-the-art
hub that puts customers at an advantage in experiencing world-class innovative
banking services and explore the future of banking firsthand.
It is designed to cater to the growing and evolving needs of
consumers and the banking public, enabling customers to navigate the digital
landscape with confidence. The initiative aligns with the Bank’s commitment to
delivering exceptional customer experiences and staying at the forefront of
financial innovation.
Provided to put customers at an advantage in carrying out various activities on their own without interacting with anyone, the self-service branch is built with a wide range of phased modern banking facilities. These include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account updates; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
Expressing his delight at the initiative, Dr Adesola
Adeduntan, CEO, FirstBank said ‘Our mantra, “Woven into the fabric of society”,
summarises how we have proven our commitment to customers across all our
footprints globally, by investing in modern technology infrastructure to
pioneer digitisation of products and platforms, thereby giving our over 42
million customers convenient, seamless, safe and secure banking experience”.
FirstBank Digital Xperience Centre is a cutting-edge
facility that reshapes the way customers interact with banking services,
bringing an unparalleled level of convenience, efficiency, and innovation to their
financial journeys.
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