AIICO Hosts Inaugural Annuitant Forum to Deepen Service Delivery

AIICO Insurance Plc, a prominent figure in Nigeria’s insurance industry, has taken a significant step forward in enhancing customer engagement by hosting its inaugural Annuitant Forum. This event serves as a testament to AIICO’s unwavering commitment to service excellence and customer-centricity.

According to a statement by Segun Olalandu, Head of Strategic Marketing & Communications, the AIICO Annuitant Forum, held on September 7, 2023, in Lagos, provided a unique platform for annuitants to openly share insights, feedback, and inquiries regarding their insurance experiences. The event also included complimentary health check sessions, reflecting AIICO’s comprehensive dedication to customer well-being.

During interactive sessions, annuitants candidly discussed their experiences and expectations regarding AIICO’s insurance services, fostering a vibrant exchange of ideas. AIICO Insurance Plc places high value on customer input, and this forum served as a direct feedback channel. The feedback collected will play a pivotal role in shaping future service enhancements and product offerings.The forum commenced with a fully sponsored health check session organized by AIICO, aligning with the company’s commitment to the well-being of its annuitants beyond insurance coverage.

In his address at the event, Mr. Babatunde Fajemirokun, MD/CEO of AIICO Insurance Plc, expressed his gratitude to annuity customers, stating, “This forum provides a platform to engage and receive feedback to ensure that we improve and continue to serve you and exceed your expectations. We are here to listen and to improve.

“Also speaking at the event, Mr. Gbenga Ilori, Executive Director and Head of Retail Business at AIICO Insurance Plc, underscored the significance of the Annuitant Forum, saying, “Our annuitants are at the heart of everything we do. This forum allowed us to engage directly with them, listen to their feedback, and reaffirm our commitment to their financial security and well-being. We believe this open dialogue will contribute to our ongoing efforts to provide world-class insurance services.

“The AIICO Annuitant Forum received overwhelmingly positive feedback from attendees, who expressed their gratitude for the opportunity to engage directly with the company and contribute to the evolution of AIICO’s services. They highlighted the positive impact of such interactions on their overall insurance experience and eagerly anticipate future opportunities for dialogue.

AIICO Insurance Plc extends its appreciation to all annuitants who participated in this inaugural event and looks forward to implementing improvements based on the valuable insights shared. The company remains steadfast in delivering exceptional insurance experiences and nurturing enduring customer relationships.

This event serves as a testament to AIICO’s unwavering commitment to service excellence and customer-centricity.

September 09, 2023