She remarked, “This year’s theme, ‘Above and Beyond,’ aligns with our mission at Unity Bank, allowing us to reflect on our shared journey where our customers remain at the heart of our operations.”
Somefun also highlighted the bank's ongoing investment in innovation and the enhancement of existing systems, indicating that new tools and strategies would be introduced in the upcoming months to further improve customer experiences. “Whether through upgraded digital platforms or tailored services, we are devoted to enhancing your banking experience with us,” she stated.
Recognizing the vital role of frontline staff in fostering enduring customer relationships, Somefun noted that Unity Bank's customer service exemplifies the ‘Above and Beyond’ theme through their commitment, resilience, and professionalism. “Our staff consistently go the extra mile, ensuring that every customer interaction is approached with care and excellence. They are the reason our customers continue to choose Unity Bank,” she added.
Additionally, the bank’s Chief Customer Service Officer, Elfrida Igebu, remarked, “Throughout the week, we have witnessed what it truly means to go the extra mile. Our dedication to surpassing expectations, personalizing experiences, and demonstrating genuine empathy has distinguished us and fostered lasting connections with our customers.”
From October 7-11, the bank organized various activities to honor its customers and the exceptional teams across its more than 200 branches nationwide, recognizing outstanding staff members.