Think Tank officially announces the launch of its managed Service Desk, a comprehensive support offering designed to help businesses optimise their IT environments with expert assistance and proactive management.

This new service provides clients with certified expertise, SLA-backed response times, after-hours escalation support, proactive health checks, and upgrade management. By leveraging this service, businesses can reduce internal overhead while improving service delivery and operational efficiency.

“We see this as a significant milestone in expanding our professional services portfolio,” said Greg Strydom, Managing Director at Think Tank. “Our managed Service Desk is tailored to meet the evolving needs of our clients, ensuring they get the most out of their IT investment without the burden of managing it internally.”

The Managed Service Desk provides peace of mind through continuous monitoring and expert support, enabling clients to focus on their core business while Think Tank handles the technical complexities.

This offering is built around the Ivanti platform, known for its robust capabilities in IT service management. For more details about the service and how it can benefit your business, please visit:

For more insights on the future of IT leadership, visit www.thinktanks.co.za

Think Tank Software Solutions (TTSS) is a leading provider of enterprise software solutions since 2010. Specialising in Ivanti products, Think Tank Software Solutions helps businesses automate IT operations, enhance digital experiences, and improve business outcomes. With a focus on tailored, strategic guidance and end-to-end support, Think Tank Software Solutions (TTSS) collaborates with clients to create custom solutions that align with their goals. As South Africa’s only Ivanti Premier Partner, TTSS offers exclusive expertise and industry-leading solutions that empower businesses to stay competitive and efficient in an evolving digital landscape.