The distinction reflects sustained passenger satisfaction with the airline’s in-flight entertainment offering and reinforces its position among Europe’s leading carriers for onboard experience. The APEX Official Airline Ratings are determined exclusively through neutral, anonymous, and independently verified traveler feedback, compiled in partnership with TripIt and SAP Concur, two globally recognized travel management platforms.
For the 2026 awards cycle, passengers evaluated more than one million flights operated by over 600 airlines worldwide using a standardized five-star rating system. This extensive dataset forms the basis of the annual rankings, widely regarded within the aviation industry as a reliable benchmark of customer experience performance.
Airlines were assessed across five key categories that shape the overall journey: seat comfort, cabin service, food and beverage, in-flight entertainment, and Wi-Fi connectivity. Turkish Airlines’ continued success in the entertainment category underscores its consistent investment in advanced onboard systems, diverse content libraries, and enhanced digital integration designed to meet evolving traveler expectations.
The four-year winning streak highlights the airline’s broader passenger-focused strategy, which spans cabin comfort improvements, upgraded connectivity services, and digital innovations across its global network. By maintaining high standards in onboard engagement and entertainment, Turkish Airlines continues to strengthen its reputation for delivering a seamless and elevated travel experience from departure to arrival.