FCMB earned ISO 9001:2015 certification in 2018 for
demonstrating excellence in governance, product development and delivery of
services that meet customer and regulatory requirements. ISO 9001:2015 is the
internationally recognised certification for Quality Management Systems.
Commenting on the recertification, Managing Director of
FCMB, Mrs Yemisi Edun, said it affirms the Bank’s commitment to excellence in
all aspects of operations and service delivery.
“It proves that the focused execution of our strategic plan
and processes are yielding the desired results. We are committed to making
First City Monument Bank a centre of excellence”, she stated.
Mrs. Edun added that the Bank remains committed to
continuous improvement as it strives to meet the ever-changing needs of its
esteemed customers.
The validation of FCMB’s ISO 9001:2015 certification by SON,
the organisation responsible for accrediting and certifying organisations to
ISO standards in Nigeria, indicates that the Bank’s processes, procedures, and
systems follow global standards. It also shows that the Bank understands
customer needs and delivers enhanced products and services that lead to their
satisfaction.
ISO 9001:2015 certified corporations are rated high for
regular appraisal of the risks and opportunities inherent in their businesses
with proactive steps taken to mitigate them. They also optimise opportunities
for the benefit of their customers and stakeholders.
First City Monument Bank (www.fcmb.com), a member of the
FCMB Group Plc, has consistently proven its commitment to continuous
improvement, professionalism, global best practices, and excellence.
FCMB Group Plc is Nigeria’s most diversified financial
services holding company, comprising ten entities. They include First City
Monument Bank Limited, FCMB (UK) Limited, FCMB Microfinance Bank Limited, FCMB
Capital Markets Limited, CSL Stockbrokers Limited, FCMB Pensions Limited, FCMB
Asset Management Limited, FCMB Trustees Limited and Credit Direct Limited.
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