It disclosed this in a statement on Tuesday titled
‘FirstBank unveils a fully automated self-service branch, strengthens digital
transformation in Nigeria’.
First Bank said the branch was established to put customers
at an advantage in carrying out various activities on their own without
interacting with anyone.
“The branch is a reinvention of digital banking solutions in
the country as customers are exposed to a seamless world-class banking
experience,” it said.
It said the self-service branch was built with a wide range
of phased modern banking facilities, including humanoid robots equipped with
video banking and artificial intelligence.
The bank said the branch also took on the role of friendly
branch staff, teller cash recyclers, self-service kiosks for non-financial
transactions such as account update, fast-track (contactless) ATMs, interactive
smart screen to ensure effective and comprehensive consultation with bank sales
staff via remote video connection.
According to the statement, other services include
paperless/electronic forms designed to promote timely resolution of complaints,
dispensing of account statements and account enquiry/management, funds
transfer, and dispensing of new ATM cards.
It said others include fixed deposit booking between
N100,000 to N5m, card services and management, cheque management, email and
phone number update, ATM card and token block.
The Chief Executive Officer, FirstBank, Dr Adesola
Adeduntan, said, “With our digital experience centre, we have reiterated our role
in pioneering leading innovative technology-driven solutions that are central
to enriching the experience of our customers in carrying out various
transactions using state-of-the-art facilities with ease and convenience.
“Our self-service branch exemplifies the future of banking
in Nigeria, and we remain committed to putting you, our customers, first.”
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