The European Consumer Organisation (BEUC) and eight of its
members took their grievances to the EU executive and the European network of
consumer authorities, saying WhatsApp was unfairly pressuring users to accept
its new privacy policy which allows it to share some data with Facebook and
other group firms.
EU Justice Commissioner Didier Reynders said he shared the
worries and has asked WhatsApp to clarify the policy and if it complies with EU
consumer protection law.
"WhatsApp has until the end of February to come back to
us with concrete commitments on how they will address our concerns," he
said in a statement.
Areas of concern include whether the company provides
sufficient information about its new terms of service and if its notifications
prompting users to accept the new terms and privacy policy are fair.
The Commission said it was also concerned about the exchange
of users' personal data between WhatsApp and third parties or other
Facebook/Meta companies.
"We look forward to explaining to the European
Commission how we protect our users' privacy in compliance with our obligations
under EU law," a WhatsApp spokesperson said. © Reuters
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