In recent times, financial service providers and customers alike have been faced with the persistent problem of e-banking frauds. As technology has evolved, society has become more sophisticated, and fraudsters have gained more dexterity in the act of swindling people of their hard-earned money. From skimming to phishing and card swapping, fraudsters have acquired many tactics to cleverly divest unsuspecting customers of their funds.
Of
all the common tactics contained in the arsenals of fraudsters, ‘card swapping’
has become one of the most rampant in recent times. With ‘card swapping’,
fraudsters obtain and swap ATM cards from unsuspecting victims by distracting
them as they use, ATMs or, feign concern when customers encounter difficulties
while transacting and offering assistance.
To
prevent more customers from falling prey to this tactic, Africa’s largest
retail bank, Access Bank PLC, has outlined security tips to educate its users
on how to protect their cards against fraudulent activities. Some of these are;
Before
you slot in your card, ensure you have the privacy of some meters as you Ensure
there is no stranger close to you as you use the ATM.
If
you cannot retrieve your card from the ATM or notice suspicious moves,
immediately put a call through to the call center: 0127120057 or visit the
nearest branch for card blockage.
Request
the assistance of the branch manager if you encounter some challenges at the
ATM. Never seek help from strangers nor hand over your card to anyone, even the
security guard.
After
your transaction, remember to retrieve your card and receipt (if you requested
for one) before exiting the premises.
While
these measures are put in place to ensure customers engage with smartness,
Access Bank continues to solidify its position as an anti-fraud leading agent,
equipping its customers with measures to protect themselves while providing
avenues through its communicative channels to guarantee unrivalled services.
If
you suspect your privacy being threatened as you use the ATM, abort the
transaction as quickly as possible and exit the area. If your mobile device has
been stolen, immediately dial *901*911# from any available phone to deactivate
your USSD profile. Thereafter, call: 01-2712005-7 to report the incident. You
can also send a mail to contactcenter@accessbankplc.com or speak directly to a
banking agent using the direct message feature across the Bank’s verified
social media handles.
If
your card has been stolen or misplaced, block it immediately using the
AccessMore app. Additionally, never reveal or share sensitive information such
as your BVN, PIN, CVV, One-Time Password(OTP) or your 16-digit card number with
anyone.
Stay
safe, be vigilant, be fraud smart!
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