The Managing Director, IBEDC, Engr. Kingsley Achife, in a
statement on Thursday, said the new system eliminates the need for physical
visits to its offices or mandatory online registration to provide a more
streamlined and efficient metering process for customers.
Engr. Achife said, “With the Easy MAPS, all customers need
to do is pay into the designated bank accounts for their location and send
proof of payment with their meter/account numbers,address to the designated
WhatsApp numbers. Once the payment is verified, a team of our trained
technicians will be sent to the customer’s location for evaluation and
installation.
“This process eliminates all the initial process of
registration, etc. that many customers, especially the semi-literate struggle
with and which inadvertently exposes them to being scammed by unscrupulous
agents posing to help them get metered easily. With this new process, we are
providing a more customer-centric approach to metering.”
He added that the simplified metering process is part of
IBEDC’s commitment to providing excellent customer service and making it easier
for customers to access its services.
“We believe that this new process will go a long way in
improving the overall customer experience,” he added.
The MD, IBEDC also felicitated Muslim faithful on the
successful completion of the Holy Month of Ramadan, which marks the end of the
fasting period, while wishing them a successful celebration of Eid-Fitri.
He also called on Muslim faithful to imbibe and adhere to
the lessons of Ramadan which emphasizes such virtues as empathy, unity and
mutual respect and considering the benefits of such to individuals, communities
and the country at large.
Engr. Achife also pledged the company’s commitment to
providing quality service during the holiday.
“We are committed to providing quality supply that will
enhance the daily lives of our customers, even during the holidays, so our
technical crew are available to rectify any faults that may arise during this
period, and our customer care line will remain active to respond to complaints
and reports promptly,” he said.
He further encouraged customers to take advantage of the companycs hassle-free channels of payment
to pay bills and vend such as Quick Teller, Payarena, Jumia, Watu, Buypower and
ATM to avoid disconnection during the holiday period.
“Our offices will also remain open during the public
holidays from 9am-3 pm. You can also email us. Customers can also report safety
incidences and reports via customercare and social media,” he added.
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