GoTo Group and Google Cloud have announced an extension of their strategic partnership focused on generative AI. A significant aspect of this collaboration is the introduction of Dira, GoTo’s AI-driven voice assistant, which utilizes Google Cloud's generative AI technologies within the GoPay app.

Dira is powered by Vertex AI, speech-to-text AI, and the Gemini 1.5 Flash large language model, enabling users to navigate and utilize features in the GoPay app simply by vocalizing their requests. This voice assistant is designed to understand commands in Bahasa Indonesia, marking it as the first of its kind in Indonesia's rapidly expanding fintech sector to support the national language.

Hans Patuwo, Chief Operating Officer, GoTo Group, said: “Developing AI-based solutions is a part of GoTo’s commitment to addressing local challenges through world-class technology. Dira’s support of Bahasa Indonesia makes it substantially simpler for our users to discover and access financial services within the GoPay app. This is particularly beneficial for users who prefer a hands-free experience or enjoy speaking to the app to get things done. We are delighted to collaborate with Google Cloud, as we aim to drive Indonesia’s digital economy by ensuring that the latest technologies are widely available to people throughout the country.”

GoTo’s use of Gemini 1.5 Flash has enabled Dira to:

  • Offer truly multilingual accessibility: Dira leverages Gemini 1.5 Flash’s native support for Bahasa Indonesia alongside Google Cloud’s speech-to-text API.
  • Deliver scale and speed: Gemini 1.5 Flash delivers the optimal performance to empower GoTo’s plans to roll out Dira to millions of its users across Indonesia.
  • Ensure a highly accurate and seamless experience for GoTo users while enabling GoTo to continuously optimize its operations.
“To meet the needs of customers and communities anywhere in Southeast Asia, gen AI solutions must be able to understand the local language and operate at scale without any drop in efficiency,” said Mark Micallef, Managing Director, Southeast Asia, Google Cloud. “Dira demonstrates how Gemini 1.5 Flash’s combination of low latency, cost efficiency, and complex contextual understanding across multiple languages can create substantial value in Indonesia. It also highlights how GoTo continues to exercise laudable agility and ingenuity in driving AI innovation and tackling the challenge of digital economy access throughout the region.”