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The 9mobile NIN web linking service grants a reprieve to
customers affected by the recent directive from the Federal Government to
Telcos to bar calls from phone numbers yet to be linked to their National
Identity Numbers (NIN).
Ehimare Omoike, the director of customer care, 9mobile, said
the NIN web linking service is a simple, self-service portal that saves
customers the hassles of queuing endlessly to link their NIN. According to
Omoike, the customer would go to https://ninapp.9mobile.com.ng/nimVerify, enter
their number, and wait for an OTP to be sent to them.
“The customer enters the received OTP and proceeds to enter
their NIN in the Enter NIN/Image Capture. Start the camera, select capture to
proceed, and click on the Next button. You get a successful status update
message. Your NIN and selfie image are verified, and your line is unbarred
within six hours,” Omoike said.
Omoike explained that the initiative, the first by any
Nigerian operator, would enable customers to unbar their lines without stress from
the comfort of their homes or offices.
“We are a caring network and are always on the lookout to
make the lives of our customers easier and better. We realized the frustrations
of people trying to unbar their lines and came up with the unique initiative
that will enable them to regain the use of their lines as quickly as possible,”
he said.
According to Omoike, since entering the Nigerian market,
9mobile has consistently demonstrated care for its customers with quality and
affordable offers. The telco continues to transform lives with its consistent
innovation by rolling out solutions that enable Nigerians to achieve their full
potential and supporting them in challenging times.
9mobile was the first operator to launch an intelligent
portal for instant verification to help customers link their SIM cards with
their National Identification Number (NIN) in 2020. The Online Self-Service NIN
update portal enabled subscribers to verify and update their NINs instantly.
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