Google acknowledged the outage across its products on the
company's status page, saying that "it is aware of the problem affecting a
majority of users".
We are aware that many of you are having issues accessing YouTube right now – our team is aware and looking into it. We'll update you here as soon as we have more news.
— TeamYouTube (@TeamYouTube) December 14, 2020
About 45 minutes later, the dashboard issued a status
message indicating all services were back online for most affected users. The
company later apologized for the disruption in an emailed statement and said it
would “conduct a thorough follow up review to ensure this problem cannot recur
in the future.”
Though brief, the outage underscores the tech power’s
influence in day-to-day life, especially during the pandemic, which rapidly
accelerated the move to teleworking and remote learning worldwide in the effort
to contain the spread of covid-19.
Users and outage trackers such as DownDetector reported
access issues on Google’s platforms in the United States, India, Mexico,
Finland, Japan and the United Kingdom.
YouTube users were greeted by error messages in the form of
a cartoon monkey with a hammer and the words “Something went wrong.” The
hashtag #YouTubeDown began trending on Twitter within minutes.
“I’m sitting here in the dark in my toddler’s room because
the light is controlled by @Google Home,” one Twitter user posted. “Rethinking
… a lot right now.”
Alphabet’s combined platforms boast billions of global
users, though it’s unclear how many were affected by the outages.
According to @kentikinc data, volume of traffic to Youtube down 56% at the nadir of this morning's Google global service outage from 11:48-12:40 UTC. #Googledown pic.twitter.com/PowUWEcyGu
— Doug Madory (@DougMadory) December 14, 2020
According to Kentik, which analyzes flow data showing
volumes of traffic from its online customers, YouTube’s traffic dipped to 56
percent during its lowest point of volume on Monday.
Doug Madory, the director of Internet analysis at Kentik,
said the problem with user authentication seemed to degrade over time, rather
than malfunction instantaneously.
“It looks like the pipes to the Internet were up and fine,”
Madory said. “It seems to relate to authentication … but I don’t know if that’s
the root cause.”
I’m sitting here in the dark in my toddler’s room because the light is controlled by @Google Home. Rethinking... a lot right now.
— Joe Brown (@joemfbrown) December 14, 2020
When you can’t even google what happened with google. #googledown pic.twitter.com/CpMd1KiBJr
— Ashiq Miandad (@iamashiqmiandad) December 14, 2020
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