NIN-SIM: MTN Apologises for Barring Customers’ Lines

MTN has apologised to it’s customers whose lines were barred from outgoing calls earlier today, stating that the order was a directive from the federal government.

The Mobile Telephone Network, in tweets, apologised to the complainants over the restrictions.

This was in response to the displeasure of customers over the barring of their communication lines by telecommunication network providers in Nigeria inspite of the fact that they have linked their lines to the NIN as directed by the federal government of Nigeria.

MTN, in turn, asked those whose who claimed their lines were barred despite linking them with their NINs to send in their numbers for rectification.”

Some customers called out MTN for restricting their lines despite having linked them with their National Identification Numbers.

@rinaj_walta’s tweet read, “Mtn has done their worse ba. They have finally done what they have been saying they will do. I hope they are happy? @MTNNG, what will happen to my airtime now? #givemebackmyairtime #blocked #mtn.”

“Been trying to add my nimc number for over months it keeps saying error input again. After 6 months oooo. You guys decided to wake and block off my number. Kodaaaa naaa,” @teslim_oyedele posted.

@Drjoshobi, “why am I not able to make calls, my NIN has been duly linked to my mobile number. What’s all this?”

In response, MTN’s post read, “Y’ello. We apologize for any inconvenience caused you. The communication to implement restrictions on outgoing calls for customers who have not linked their National Identification Number (NIN) to their SIM is a directive from the Federal Government. ~AO.”

“Y’ello, I am so sorry to read about this. Kindly provide the affected phone number via DM for checks. Thanks. ^NA.”

April 05, 2022