Spanish media iPhoneros first reported that the Spain
Consumer Protection Organization (OCU) had sent the letter to Apple. The letter
is intended to establish dialogue with Apple and look for a way to compensate
affected consumers. If Apple does not respond with a satisfactory response, OCU
has reportedly threatened to file a lawsuit.
“The letter sent aims to establish a dialogue with Apple to
find a way to compensate its consumers. Whether Apple does not respond
properly, other actions could be taken in the national courts to enforce
consumer right,” OCU writes in the letter. While the letter does not detail
specific user complaints, it alleges that iOS 14.5, 14.5.1, and 14.6 updates
have significantly damaged consumer devices, causing their processing speed to
drop dramatically and the battery to drain faster. The letter claims that
numerous media outlets, both tech and non-tech, have reported about this.
Altroconsumo, Deco Proteste, and Test-Achats have also participated in the
letter sent by OCU.
Last month, iPhone users reported of severe battery drain
issues after updating to version iOS 14.6. One iPhone user claimed that his
device drained by a massive 70 percent overnight. An iPhone 12 user complained
that their phone’s battery went up to only 30 percent even after keeping it on
charging overnight and that it “keeps on draining”.
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